Selfstorage Docklands Terms and Conditions

These Terms and Conditions set out the basis on which Selfstorage Docklands provides self storage services to customers. By making a booking, entering into a storage agreement, paying any fees, or accessing a storage unit, you agree to be bound by these terms. Please read them carefully before proceeding. For the avoidance of doubt, these terms apply to all standard storage arrangements, including short-term and long-term storage, and any ancillary services we may offer from time to time. Where these terms refer to we, us or our, they mean Selfstorage Docklands. Where they refer to you or your, they mean the customer, account holder, or any authorised user acting on the customer’s behalf.

These terms are intended to be clear, fair, and consistent with UK consumer and contract law. Nothing in this document affects any rights you may have under applicable law that cannot be excluded or limited. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. In these terms, references to a storage unit or unit include any designated space, locker, room, or other storage area made available to you for storing goods. Use of our services is limited to lawful storage purposes only.

We may update these terms from time to time to reflect changes in law, service operations, or risk management procedures. The version in force at the time your booking is confirmed will generally apply to that booking, unless a change is required by law or is needed for security, safety, or regulatory compliance. It is your responsibility to ensure you have reviewed the current terms before each new booking period or renewal. If you continue to use the service after a change takes effect, that may be treated as acceptance of the updated terms.

Booking process begins when you submit a request for a storage unit and provide the details we reasonably require, which may include your name, address, contact details, identification, access requirements, and the intended use of the unit. We may refuse a booking at our discretion if we believe the use would be unlawful, unsafe, unsuitable, or inconsistent with our operational rules. A booking is not confirmed until we have accepted it and, where applicable, received the required initial payment. Any quotation or availability indication is not a guarantee of acceptance.

When a booking is confirmed, you enter into a storage agreement for the agreed period or on a rolling basis, depending on the service selected. You must ensure that all information provided during the booking process is true, complete, and accurate. If any details change, including your address or contact information, you must notify us promptly. You are responsible for ensuring that any person you authorise to access the unit understands and follows these terms. We may require identity verification before releasing access rights or allowing a unit to be used.

Payments must be made in cleared funds by the method we accept at the time of booking or renewal. Fees may include storage charges, administration fees, deposits, lock charges, overdue charges, cleaning charges, disposal costs, or other sums stated in your agreement. Unless otherwise agreed in writing, payment is due in advance for each billing period. We may revise our charges with reasonable notice, especially for periodic or renewed arrangements. Continued use of the unit after a fee change takes effect will usually mean acceptance of the new rate.

Late or failed payments may result in restricted access, interest, administrative charges, or further recovery action where permitted by law. If a payment is reversed, cancelled, or not honoured, you remain liable for the amount due and any related costs. We may also suspend access to the unit while arrears remain outstanding, subject to any legal notice requirements. You are responsible for keeping payment methods valid and ensuring that sufficient funds are available. Any refund due to you will be processed in accordance with the applicable cancellation or termination provisions in these terms.

Cancellations must be made in the manner and within the period stated in your agreement or booking confirmation. If you cancel before the storage period starts, any refund will depend on the notice given and any non-refundable sums already paid, such as administrative charges or reservation fees, where permitted by law. Once you have taken possession of the unit or started using it, cancellation rights may be limited to the extent allowed by your agreement and applicable law. You must remove all goods and return any access items promptly upon cancellation or termination.

If you are a consumer and a statutory cooling-off period applies, we will comply with any legal requirements concerning early cancellation, information, and charges for services already provided. However, if you request that storage begins during the cooling-off period, you may lose the right to cancel once the service has been fully performed or may be liable for a proportionate amount for the period used. Any refund will be made using the same payment method where practical, unless otherwise agreed. We may terminate or suspend the agreement for breach, non-payment, illegal use, or serious safety concerns.

Liability for goods placed in storage remains primarily with you at all times. You are responsible for insuring your belongings against theft, fire, water damage, accidental damage, deterioration, and any other insurable risk. We do not provide insurance unless specifically stated in writing. You must not store cash, negotiable instruments, jewellery, precious metals, documents of exceptional value, perishable goods, living creatures, or any prohibited items unless we have expressly agreed in advance and in writing.

We are not liable for loss or damage to goods stored by you except to the extent that such loss or damage is caused by our negligence, wilful misconduct, or breach of a duty that cannot be excluded under law. Where liability is not excluded, our responsibility will be limited to the direct loss suffered and will not include indirect, consequential, or special losses such as loss of profit, loss of business, or loss of opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

You agree to indemnify us against claims, losses, costs, and expenses arising from your breach of these terms, the storage of prohibited or hazardous items, your misuse of the facility, or the acts or omissions of any person you authorise to access the unit. We may inspect, relocate, or secure a unit where we reasonably believe it is necessary to protect health, safety, property, or legal compliance, provided we act reasonably and in accordance with applicable law. Any such action does not make us responsible for the contents of the unit beyond our legal obligations.

Waste regulations apply strictly to all use of the storage facility. You must not deposit waste, rubbish, or unwanted materials in the unit, shared areas, or refuse points unless we have expressly permitted it and it is lawful for you to do so. Any items left behind after termination, cancellation, or removal of your goods may be treated as abandoned only after the procedure permitted by law and any contractual notice requirements have been followed. You are responsible for clearing all goods and waste from the unit before the end of the agreement.

You must not store or dispose of hazardous waste, controlled waste, batteries, chemicals, oils, paints, fuels, asbestos, gas cylinders, medical waste, or any substance that is toxic, corrosive, explosive, flammable, or otherwise regulated, unless we have clearly authorised it in writing and you have met all legal requirements. If any waste or prohibited material is discovered, we may remove it, arrange for safe disposal, or notify the relevant authorities. All costs, fines, penalties, losses, and reasonable administrative expenses arising from improper waste disposal will be payable by you.

You must comply with all applicable UK environmental, health, and safety laws, as well as any reasonable site rules we publish from time to time. This includes ensuring that any packaging, pallets, cartons, or discarded materials are removed in a lawful manner. If your use of the unit creates contamination, odour, infestation, leakage, or other environmental risk, we may take immediate action to protect the facility and other users. Any related remediation or cleaning costs will be charged to you where the problem is caused by your goods or conduct.

Access, use, and security are subject to reasonable operational controls. We may set access hours, require identification, use CCTV, or impose additional security procedures for the protection of the facility and its users. You must not interfere with security systems, access controls, fire equipment, or building infrastructure. You are responsible for ensuring the unit is secured when not in use, including using any lock supplied or approved by us. If you lose a key, code, card, or access device, you must notify us promptly. Replacement or reprogramming costs may be charged to you.

You must use the storage unit only for lawful personal or business storage and not for residence, sleeping, trade in prohibited goods, storage of stolen property, or any activity that could create nuisance, damage, or risk to others. You must not alter the unit, carry out repairs, use heaters or cooking equipment, or connect electrical items without our permission. Any damage caused by misuse will be your responsibility. We may refuse entry, suspend access, or end the agreement if we reasonably believe the unit is being used in a way that breaches these terms or any law.

If we need to move your goods for maintenance, safety, legal compliance, or emergency reasons, we may do so using reasonable care. We will normally try to give notice where practicable, but immediate action may be taken where necessary. You must provide accurate emergency contact details and keep them current. If we are unable to contact you in an emergency, you authorise us to take reasonable steps to protect the facility, which may include forcing entry to a unit where permitted by law. We will not be responsible for delays or interruptions caused by events beyond our reasonable control.

Termination may occur at the end of the agreed period, on notice by either party where permitted, or immediately in cases of serious breach, unpaid charges, illegal activity, or significant safety risk. On termination, all sums due must be paid in full, and you must remove all goods and return access items by the deadline given. If you fail to do so, we may exercise rights available under the agreement and applicable law, including sale, disposal, or other lawful recovery methods after appropriate notice. Any proceeds may be applied to outstanding sums and related costs.

You acknowledge that time is important in relation to payments, removals, and access. If you fail to collect goods or clear the unit by the agreed date, we may charge ongoing storage or administration fees for the period the unit remains occupied or inaccessible for re-letting. We will act reasonably and in accordance with any statutory requirements before taking steps to dispose of or sell goods. Any items unsuitable for sale or subject to legal restriction may be disposed of lawfully, with costs charged to you where allowed.

General provisions include the following: any waiver of a right must be in writing; headings are for convenience only; and no third party has rights under these terms unless the law says otherwise. You may not assign your rights or obligations without our consent. We may assign or transfer our rights where lawful, including in connection with a business transfer. If we delay enforcing any part of these terms, that does not mean we have waived our rights. If a provision is invalid, it will be severed to the extent necessary without affecting the rest of the agreement.

The agreement between you and us is governed by the laws of England and Wales, and any dispute arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. Where a customer is based elsewhere in the UK, these terms still apply to the extent permitted by law. These provisions are intended to provide a clear legal framework for the use of our storage services and do not affect statutory rights.

Selfstorage Docklands reserves the right to rely on any lawful remedy available for breach of these terms, including recovery of outstanding charges, enforcement of storage rights, and action to protect the facility, staff, and other users. The customer’s obligations concerning payment, lawful use, waste disposal, and removal of goods survive termination to the extent needed to settle accounts and resolve any claims. By continuing to use the service, you confirm that you understand and accept these terms in full.