Self Storage Docklands Privacy Notice
This Privacy Policy explains how Self Storage Docklands collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. It applies to all Self Storage Docklands customers and prospective customers in the Docklands area, including individuals, sole traders and representatives of business customers who use or enquire about our storage services.
Who We Are
Self Storage Docklands is a self-storage service provider operating in the Docklands area. For the purposes of data protection law, Self Storage Docklands is the controller of the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed when you use our services or interact with us.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we typically collect are:
Identification details such as your full name, title, date of birth and proof of identity information provided in identification documents.
Contact details such as residential or business address, correspondence address, and any other address you choose to provide to us, together with details such as your city, postcode and country, as well as your communication preferences.
Account and contract information such as customer account numbers, storage unit numbers, contract start and end dates, details of the services you have purchased from us, and any related correspondence regarding your agreement with us.
Payment and billing information such as billing address, payment method details as necessary for processing transactions, details of payments made, payment status, and information about arrears or outstanding balances. We do not store full card details when payments are processed by secure payment providers.
Security and access information such as CCTV images captured on our premises, access control data relating to entry and exit from our facilities, vehicle registration numbers where you provide them to us, and records of incidents or accidents occurring on our sites.
Communication data such as records of emails, letters and other communications sent to or received from you, including the date, time and subject matter of the communication, and any information you choose to share with us in the course of your enquiries or feedback.
Marketing and preference information such as your preferences about receiving marketing or service updates, and records of your consent or objection to marketing communications.
How We Collect Your Data
We collect personal data directly from you when you obtain a quote, make a booking, sign a storage agreement, make a payment, contact us with an enquiry, visit our premises, or update your details. We may also receive personal data about you from third parties where this is necessary for our services, such as payment service providers, credit reference or fraud prevention agencies, or business partners that introduce you to our services in the Docklands area.
Lawful Basis For Processing
We only process your personal data where we have a valid lawful basis under GDPR. The main lawful bases we rely on are:
Contract. We process your personal data to enter into and perform our contract with you. This includes providing storage services, managing your bookings, handling your payments, communicating with you about your account, and dealing with any queries or complaints.
Legal obligation. We process certain data because we are legally required to do so. This may include complying with tax, accounting and financial reporting obligations, maintaining health and safety records, cooperating with law enforcement requests, and keeping appropriate records of our business activities.
Legitimate interests. We process personal data where this is necessary for our legitimate interests and your interests or fundamental rights do not override those interests. Our legitimate interests include operating and improving our storage facilities and services, maintaining site and asset security, preventing and detecting fraud or criminal activity, recovering debts, and managing our relationship with you. Where we rely on legitimate interests, we assess the impact of the processing on your privacy and implement safeguards.
Consent. In some cases we rely on your consent, for example for certain types of marketing communications or the use of optional services. Where we rely on consent, you are free to withdraw it at any time, and we will explain how you can do this at the point we obtain your consent.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage storage services to you, including setting up and administering your customer account, contacting you about your bookings, and ensuring you can access the storage facility as agreed.
To handle orders, invoicing and payments, including processing payments, issuing invoices and statements, managing arrears or default, and dealing with refunds or chargebacks where applicable.
To maintain the safety and security of our premises, customers, staff and property through the use of CCTV, access control systems, security incident logs and related measures.
To comply with legal and regulatory requirements, including record keeping, audits, and responding to requests from competent authorities where we are legally obliged to do so.
To respond to your enquiries, requests and complaints, and to provide you with customer service and support.
To send you service-related communications, such as changes to your agreement, notices about your unit or facility, or essential updates to our services or policies.
To send you marketing communications about our services in the Docklands area where you have given consent or where we are otherwise permitted under data protection law, and to manage your communication preferences.
To analyse and improve our services, facilities and customer experience, including the development of new services and the monitoring of site usage and performance.
Data Sharing And Processors
We may share your personal data with carefully selected third parties who act as processors on our behalf. These third parties only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.
Typical processors and recipients include providers of IT hosting and maintenance services, customer relationship management systems, payment and billing service providers, CCTV and access control service providers, professional advisers such as accountants or auditors, and debt collection agencies where necessary to recover outstanding sums.
We may also share personal data with other third parties where we are required to do so by law, where it is necessary to protect our rights, property, or safety or that of our customers or others, or in connection with any potential or actual business restructuring affecting Self Storage Docklands. We do not sell your personal data to third parties.
International Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data. These safeguards may include the use of standard contractual clauses approved by relevant authorities or other legally recognised mechanisms. You can request more information about these safeguards by contacting us.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, we retain customer account and contract records for a period required by applicable law after the end of your contract with Self Storage Docklands. CCTV footage is retained for a limited period that is appropriate to support security and incident investigation, unless a longer retention period is required in connection with a specific incident or legal claim. Information used for marketing purposes is retained until you unsubscribe or object, after which we will retain only the information necessary to record and respect your preference not to be contacted.
Your Data Protection Rights
As a data subject you have certain rights in relation to your personal data under data protection law. These rights include:
The right of access, which allows you to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.
The right to rectification, which allows you to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure, sometimes called the right to be forgotten, which allows you to request that we delete your personal data where there is no good reason for us to continue processing it, subject to certain legal exceptions.
The right to restrict processing, which allows you to request that we restrict the way we process your personal data in certain circumstances, for example while we verify the accuracy of information or consider an objection you have raised.
The right to object, which allows you to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, and to object at any time to processing for direct marketing purposes.
The right to data portability, which in certain circumstances allows you to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit that data to another controller.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about the way we handle your personal data. We encourage you to contact us first so we can address your concerns directly.
Customer Scope In The Docklands Area
This Privacy Policy applies to all customers and prospective customers of Self Storage Docklands located in or using our services in the Docklands area, including individuals and businesses that store goods at our facilities, request quotes, or otherwise interact with us in relation to our self-storage services.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. When we make significant changes, we will take reasonable steps to inform you, for example by displaying a prominent notice at our premises or by updating the policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
