Self Storage Docklands Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Docklands provides self storage and related services, including services used in conjunction with removal and transport companies. By placing a booking, accessing a storage unit, using our facilities or instructing a third party such as a removal company to interact with our site or units on your behalf, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business entering into an agreement for storage or related services with Self Storage Docklands.
We, us, our means Self Storage Docklands.
Unit means any storage unit, room, container or space allocated to you by us.
Services means the provision of storage space and any related services offered by us, including loading and unloading areas, access control and support for removal and transport companies attending our site.
Removal company means any independent removal, transport, courier or logistics provider you engage to move your goods to or from our facilities.
Scope of Services
We provide storage space on a self-service basis and may also offer ancillary services such as the use of loading bays, trolleys and other site facilities. We do not offer a comprehensive removals service, and we are not a party to any contract you may enter into with a removal company. Any such contract is solely between you and the removal company.
Our obligation is to provide access to a Unit and shared areas in accordance with these Terms and Conditions and any specific agreement we issue to you at the time of booking.
Booking Process
You may request a booking for a Unit or services by contacting us or submitting a booking request through our chosen booking channels. All bookings are subject to availability and our acceptance. We may refuse a booking at our discretion.
To make a booking, you must provide accurate and complete information, including your full name, contact details, the nature of the goods to be stored and the proposed storage period. You must promptly inform us of any changes to your details.
Your booking is not confirmed until we have issued a confirmation notice and, where required, received any initial payment or deposit. Any start date, unit size or service specification discussed prior to our confirmation is indicative only and not binding on us.
If you appoint a removal company to move goods into or out of your Unit, it is your responsibility to coordinate dates and times with them and with us where prior notice or access scheduling is required. We do not accept responsibility for delays or costs arising from any failure to coordinate with your removal company.
Payments and Charges
Charges for storage and services are set out in our price schedule or as otherwise communicated to you at the time of booking. Unless agreed otherwise in writing, storage charges are payable in advance for each billing period.
We may require a deposit at the time of booking or prior to granting access to any Unit. The amount of any deposit and the conditions for its refund will be advised to you before payment is taken.
Payment methods will be advised by us and may include card payments, bank transfers or other accepted methods. You must ensure that any recurring payment arrangements remain valid and that adequate funds are available.
If payment is not received by the due date, we may charge interest on overdue amounts and apply administrative fees. We may also suspend access to your Unit, refuse further services and, where applicable, exercise a lien over goods stored in accordance with applicable law and any separate agreement we have with you.
We reserve the right to vary our charges by giving you reasonable prior notice. If you do not accept the new charges, you may terminate your storage agreement in accordance with the cancellation provisions set out in these Terms and Conditions.
Cancellations and Amendments
You may cancel your booking before the start date by giving us notice. Where you cancel within any specified cooling-off period or minimum notice period we communicate to you, any entitlement to a refund will be determined in accordance with that information and applicable law.
If you cancel a booking for additional services such as extended access support for removal companies, late changes may incur a fee where we have already allocated staff or resources. Details of such fees will be made available to you before you confirm the service.
We may cancel or amend your booking if you fail to make required payments, provide inaccurate information, or if we reasonably believe that you intend to store prohibited goods or use our facilities in a manner that breaches these Terms and Conditions or any legal or safety requirements.
In the event that we must cancel a booking for operational or safety reasons, we will notify you as soon as reasonably possible and, where appropriate, offer an alternative Unit, new dates or a refund for any period or service not used. We are not responsible for any costs you incur with a removal company or other third party as a result of such cancellation, except where required by law.
Customer Responsibilities
You are responsible for ensuring that all goods brought to our site are suitable for storage and are properly packed, labelled and secured. You must not store perishable items, living creatures, illegal goods, flammable or explosive materials, toxic substances, or any items that may present a risk to health, safety or the environment.
You must comply with all site rules and policies notified to you from time to time, including access arrangements, parking instructions and health and safety guidance. Where you use a removal company, you must ensure that they are made aware of and comply with these rules when attending our premises on your behalf.
You are responsible for locking and securing your Unit and for keeping all keys, access codes or devices safe and confidential. You must notify us promptly if you believe that the security of your Unit or access credentials has been compromised.
You must not cause damage to any part of the building, Units or shared areas, and you must not obstruct access ways or misuse equipment such as trolleys or lifts. You will be liable for the reasonable cost of repairing any damage caused by you, your agents, your visitors or any removal company you instruct.
Access and Use of Units
Access to Units and shared areas is permitted only during the opening hours and in accordance with the procedures we specify. We may vary access hours for security, operational or legal reasons and will provide reasonable notice where practicable.
We may need to enter your Unit in certain circumstances, including for inspection, maintenance, safety checks or where we are required to do so by law or by a competent authority. Where reasonable and lawful, we will give you prior notice before entering your Unit.
You must not use a Unit as a place of residence, for business operations that involve inviting members of the public, or for any activity that is unlawful or incompatible with storage purposes. You must not install fittings, partitions, electrics or other alterations without our prior written consent.
Waste Regulations and Prohibited Disposal
You must remove all waste, packaging and unwanted goods from the site and dispose of them lawfully. You must not leave waste in corridors, loading bays, car parks or any common areas.
We do not permit the disposal of hazardous, clinical, electrical or bulky waste through our standard waste streams. It is your responsibility to arrange lawful specialist disposal of such items. You must not use on-site bins for commercial waste beyond what is reasonably incidental to loading and unloading activities.
If you or your removal company leave waste or unwanted items on-site or dispose of goods in a manner that breaches our policies or applicable waste regulations, we may charge you for the reasonable costs of removal, cleaning and lawful disposal.
Liability and Risk
You acknowledge that our role is limited to providing storage space and associated facilities. We do not have custody of your goods and do not assume responsibility for their condition, loss or damage except where caused by our negligence or breach of statutory duty.
All goods are stored at your sole risk. You are responsible for arranging appropriate insurance cover for your goods for the full duration of storage and any periods of transit to and from the site, including any services provided by a removal company. We recommend that you ensure any removal company you use carries adequate insurance for their services.
We are not responsible for loss or damage arising from events outside our reasonable control, including but not limited to fire, flood, adverse weather, theft by third parties, acts of vandalism, strikes, lockouts, equipment failures, or interruptions in utilities, except where we have failed to take reasonable care.
We are not liable for any loss of profits, business, goodwill, anticipated savings, or any indirect or consequential loss, whether arising in contract, tort or otherwise, even if foreseeable, except to the extent that such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Interaction with Removal Companies
Any contract for moving, packing, loading or transport services you enter into with a removal company is independent of your agreement with us. We are not responsible for the actions, omissions, performance or pricing of any removal company, even if they regularly attend our site or are familiar with our procedures.
Your removal company acts as your agent when accessing our site on your behalf. You are responsible for ensuring they comply with all site rules, safety requirements and these Terms and Conditions, insofar as they apply to visitors and contractors.
We may, at our discretion, provide guidance to removal companies regarding site access, loading bay use and safe working practices. Such guidance does not create any contractual relationship between us and the removal company, nor does it relieve you of your responsibilities in relation to your chosen contractors.
Termination of Storage
You may terminate your storage agreement by giving us the notice specified in your agreement or any notice period we have communicated to you. On or before the termination date, you must remove all goods from your Unit and leave it in a clean and tidy condition.
If you do not remove your goods by the termination date, we may continue to charge you at the prevailing rate for storage and may, after giving any required notice and complying with applicable law, exercise rights over uncollected goods, including disposal or sale, to recover unpaid charges and costs.
We may terminate your agreement if you materially breach these Terms and Conditions, fail to pay sums due, use the Unit for prohibited purposes, or engage in conduct that endangers others or interferes with the operation of our facilities. Where reasonable, we will give you an opportunity to remedy the breach before termination.
Data Protection and Privacy
We will process personal data in accordance with applicable data protection laws. This may include using your details to manage your account, process payments, control access to the site, and communicate with you about your storage and related services.
We may use CCTV and other security measures at our site for crime prevention, safety and operational purposes. Images and related data may be retained for a reasonable period and shared with law enforcement or insurers where lawfully required or permitted.
Changes to these Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational requirements. Where changes are material and affect ongoing storage arrangements, we will provide you with notice and the updated terms will apply from the date specified in that notice.
If you do not agree to any material change, you may terminate your storage agreement in accordance with the cancellation and termination provisions set out above.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where mandatory law provides otherwise.
General Provisions
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed to the extent required, and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law constitutes a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy.
These Terms and Conditions, together with any written agreement or confirmation we issue to you, constitute the entire agreement between you and us in relation to the storage and related services provided, and supersede any previous discussions, correspondence or understandings between us.
